High Point University

2019 — #responsive, #UX, #website

High Point University

Client: High Point University  •  Agency: Blue Fountain Media  •  Role: Information Architecture & User Experience Designer

High Point University is a private university in North Carolina founded in 1924 with over 4.000 students and offering 47 undergraduate majors, 51 undergraduate minors, and 12 graduate-degree majors.

The university hired Blue Fountain Media to redo the entire main website and my role was to lead the new website's architecture and to improve the user experience.

Interviews

I've started by interviewing the university's stakeholders to collect information to know which content and functionalities would be crucial for the project's success. I then interviewed students to understand their needs and pain points on the university's current website and what they expected on the new one.

Research & Strategy

The next step was to analyze the competitors to evaluate the universities' market and to research the current website's analytics to understand the current university's online presence. Alongside with the strategy team, we've compiled all data delineating the strategy for the new website.

Those were the outcomes:

  • Goals and objectives
  • Competitive opportunities
  • Target audience & Personas
  • Most common tasks & primary call-to-actions
  • User experience improvements
  • User Journeys