Client: ToLife • Agency: Bolt Brasil • Role: Art Director & User Interface Designer

There was a big issue with the Brazilian hospital care system: the delay in patients triage. The reason I said "was" because To Life has created and developed “Trius”, a device specialized to expedite and automate the process of triage patients in hospitals.

During this hardware/software development process, I was invited to design the entire touchscreen interface which is now fully customized to work seamlessly with the device. After extended research of ergonomics and posture, comes “Emerges”, the software to triage patients in hospitals.

Emerges Triage Application

The equipment was totally developed having the nurse's mental model in mind. The protocol of Manchester was chosen to make the entire triage process work accurately and fast.

The touchscreen interface was designed to leave the main area visible all the time, and by positioning the main actions on the side, nurses can manipulate and read the interface at the same time. Every second is important when it comes to saving lives.

Hospital TV Calling System

From the time you arrive at a hospital to the time you are attended, you deal with passwords and calling orders. The To Life staff created a system of targeting passwords integrated with Emerges to facilitate the orientation of the patients.

I dedicated myself to create a clear and objective communication so the patient can know what to do, even if they are vision impaired, illiterate, or distant from the monitor. The icons are specially developed in order to help them have a quick understanding of the steps in which each patient is called. For example, if the patient is waiting for medical care he would only need to follow the call when the "cross" icon appears.

Satisfaction Research Totem

When patients are leaving the hospital after being treated, they have the opportunity to evaluate the service through an interactive totem by the hospital's exit. The interface was created to make it quick and easy to use.

Outcomes

The system has achieved a reduction of 80% in waiting time. I'm very proud of helping saving lives by being part of this project. If you want to learn more about the entire project, watch this video (pt-br)

Platforms

Custom Hardware, HTML and CSS